Not Essential Use: The user does not absolutely need to use the computer or system for their tasks.
Lack of Technical Interest: Technical details are not of interest to the user; they are more focused on their job tasks.
Minimal Effort Investment: The user may not be willing to invest extra effort to use the system; simplicity is preferred.
Low Motivation: High motivation to use the system may not be present; they may not see significant benefits.
Potential Disenchantment: There’s a risk that the user might easily become disenchanted if the system is not user-friendly or doesn’t meet expectations.
Encouragement Needed: Voluntary use might need encouragement, as the user may not be naturally inclined to adopt the system.
Heterogeneous Culture: Users come from diverse backgrounds or cultures, requiring consideration of varied preferences and needs.
Business System-Specific Characteristics:
Multifunction Knowledge Worker: The user is likely a knowledge worker involved in various functions within the organization.
Non-Essential System Dependency: The job can be performed without relying on the system; it’s an additional tool rather than a necessity.
Unexpected System Use: The user may not have initially expected to use the system for their tasks.
Unprepared Career Path: The user’s career path might not have specifically prepared them for using the system; it may be a newer requirement in their role.
