Visit User Locations:
- Go to where users work to understand their environment better.
Talk Directly with Users:
- Have direct conversations with users about their problems, wishes, and what works well for them. Avoid relying on middlemen.
Observe Users in Action:
- Watch users while they work to see what they do, what challenges they face, and what problems they encounter.
Videotape User Activities:
- Record videos of users working to visually study and analyze the problems and difficulties they face.
Learn About the Work Organization:
- Understand the structure and processes of the organization where the system will be used.
Encourage Thinking Aloud:
- Ask users to vocalize their thoughts as they perform tasks to uncover details that may not be expressed otherwise.
Try the Job Yourself:
- Do the users’ tasks yourself to experience potential difficulties firsthand.
Use Surveys and Questionnaires:
- Create surveys to collect a larger sample of user opinions and feedback.
Establish Behavioral Goals:
- Define specific, measurable goals to track progress and give management a clear measure of success.